Resume

Product ownership, agile delivery, and technical product operations.

A practical product leader with experience translating business goals into clear delivery plans, usable requirements, team alignment, and measurable product progress.

Norwegian Cruise Line ChenMed World Fuel Services Webster Bank University of Connecticut Astronomical Games RGIS

Experience

Career timeline

A cross-functional product and delivery path across cruise, healthcare, energy, gaming, and higher education.

2022 - Present

Digital Product Owner

Norwegian Cruise Line Holdings Ltd. ยท Miami, Florida

  • Own delivery priorities and product clarity for digital initiatives across business and technical teams.
  • Develop and refine roadmaps, requirements, user stories, backlog items, and acceptance criteria.
  • Coordinate stakeholder alignment, release support, QA needs, and agile execution through changing priorities.
  • Recognized in LinkedIn recommendations for bringing clarity, resilience, and delivery focus during the Supernova initiative.
2021 - 2022

Product Owner

ChenMed

  • Supported product ownership for internal platforms, including intranet and ServiceNow workflows.
  • Translated business needs into delivery-ready requirements and backlog priorities.
  • Partnered with teams to improve process clarity and stakeholder communication.
2019 - 2021

Business Analyst & Scrum Master

World Fuel Services

  • Managed agile workflow for a backend development squad and supported sprint delivery.
  • Gathered requirements, refined backlog items, coordinated stakeholders, and supported product testing.
  • Helped bridge business context with technical execution in enterprise systems.
2018 - 2021

Team Lead

Astronomical Games

  • Managed and developed multiplayer game projects including EverEmber Reborn and EverEmber Online.
  • Led creative and technical planning across design, development, and player-facing features.
2016 - 2019

IT Support Specialist

University of Connecticut

  • Delivered IT support for university departments, contractors, and faculty.
  • Managed Active Directory tasks, computer imaging, technical troubleshooting, and support workflows.

Education

Education & certifications

University of Connecticut

Bachelor of Science in Information Technology and Systems, 2014 - 2019

Certified SAFe 5 Product Owner/Product Manager

Scaled Agile, issued 2021

Credential ID: 20165979-3810

AWS Certified Cloud Practitioner

Amazon Web Services, issued Oct 2020. Expired Oct 2023.

Credential ID: 2FGWG6WB1FFQQ9SP

Agile Fundamentals

Scrum and Kanban coursework on Udemy in 2019.

Capabilities

Skill groups

Product

RoadmapsRequirementsBacklog ManagementProduct DesignStakeholder Alignment

Agile

ScrumKanbanSAFeSprint PlanningRelease Support

Technical

APIsAWSSQLJavaRWordPressServiceNowOracle EBSNew Relic

Delivery

QA TestingDocumentationMetricsSDLCCross-functional Communication